tdaje Privacy Policy

Introduction and Scope

This Privacy Policy applies to all users of the tdaje website and all associated services, including sports betting, live casino, slot games, crash games, fish shooting games, and promotional campaigns, regardless of the device or network used to access the platform. It applies to players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh.

Where this Privacy Policy refers to "personal data" or "personal information", we mean any information that can identify you directly or indirectly, including your name, email address, mobile number, device identifiers, payment account details, and gaming activity records. We do not use your personal data for any purpose not described in this policy without first obtaining your explicit consent.

Privacy at a Glance

1Information We Collect

tdaje collects personal information in three main ways: information you provide directly when you register and use the platform, information collected automatically when you interact with our services, and information received from trusted third-party partners involved in delivering our services.

Information You Provide Directly

• Registration details: your full name, date of birth, residential address in Bangladesh, email address, and mobile phone number. This information is required to create and verify your account and to confirm that you meet the 21+ age eligibility requirement.
• Identity verification documents submitted as part of the KYC process: national ID card, passport, driving licence, and proof of address (utility bill or bank statement). These documents are required under our AML compliance obligations.
• Financial information: the bKash, Nagad, Rocket, Upay, or card details you use to make deposits and withdrawals. We record the payment method type and masked account identifiers; we do not store complete card numbers in our own systems.
• Communications you send to our support team by email, including any attachments, complaints, dispute submissions, or account enquiries.

Information Collected Automatically

• Technical data: your IP address, browser type and version, operating system, device type (handset model for Android or iOS), screen resolution, and network connection type. This data helps us optimise the platform for the devices most commonly used in Bangladesh.
• Usage data: the pages you visit, the games you play, session duration, bet amounts, win and loss records, bonus activation events, and navigation paths through the site. This data is used for platform improvement, fraud detection, and responsible gaming monitoring.
• Cookie and tracking data as described in Section 6 of this policy, including session cookies required for login authentication and functional cookies that remember your platform preferences.

Information from Third Parties

• Identity verification results from KYC service providers we engage to confirm the authenticity of documents submitted by players during the verification process.
• Transaction confirmation and fraud screening data from payment processors handling bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions on behalf of tdaje.
• Sanctions and politically exposed person (PEP) screening results from compliance databases, used to fulfil our obligations under applicable AML regulations.

2How We Use Your Information

tdaje uses personal data only for the purposes set out below. We do not use your data for purposes incompatible with those for which it was originally collected without obtaining your prior consent.

• Account creation, management, and verification: to register your account, verify your identity and age, maintain your account in good standing, and process your login sessions securely.
• Transaction processing: to process deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to execute withdrawal requests to the correct payment account, and to maintain accurate financial records.
• Customer support: to respond to your enquiries, resolve complaints, process account closure requests, handle formal dispute submissions, and provide technical assistance related to your use of the platform.
• Fraud prevention and AML compliance: to detect and prevent fraudulent activity, money laundering, and other financial crime; to conduct sanctions screening and PEP checks; and to report suspicious activity to relevant authorities as required by law.
• Responsible gaming: to monitor gaming patterns for signs of problem gambling behaviour, to enable and enforce deposit limits, loss limits, session time-outs, and self-exclusion requests, and to contact players where we have genuine welfare concerns.
• Platform improvement and analytics: to analyse aggregated, anonymised usage data for the purpose of improving game selection, site performance, payment flows, and the overall user experience for players in Bangladesh.

We may use your email address or mobile number to send you transactional notifications (such as deposit confirmation, withdrawal status updates, or security alerts) and, where you have given your explicit consent, promotional communications about bonuses and new games. You may withdraw consent for promotional communications at any time by contacting the support team.

3Legal Basis for Processing

tdaje processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: processing required to perform our obligations under the Terms & Conditions you accepted when registering your account, including operating your account, processing deposits and withdrawals, and settling bets.
• Legal obligation: processing required to comply with applicable law, including AML and counter-terrorism financing regulations, KYC requirements, and any lawful order from a regulatory authority or law enforcement body.
• Legitimate interests: processing for the purposes of fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your own privacy rights.
• Consent: processing for the purpose of sending promotional communications, where you have given explicit and freely withdrawable consent. You may withdraw consent at any time without affecting the lawfulness of processing before the withdrawal.

4Sharing Your Information

tdaje does not sell, rent, or trade your personal information. We share data with third parties only in the following strictly defined circumstances:

• Service providers: we share data with carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include payment processors for bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions; KYC and identity verification providers; game technology providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi; and hosting and security infrastructure providers.
• Legal and regulatory disclosures: we may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are required to do so by applicable law, court order, or legal process.
• AML and fraud prevention: we may share data with financial intelligence units, anti-fraud networks, or industry-standard AML databases where we are obligated to do so under applicable anti-money laundering regulations.
• Business transfers: in the event of a merger, acquisition, or sale of substantially all of our assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments.

In all cases where data is shared with third-party processors, tdaje requires those processors to maintain appropriate technical and organisational security measures and to use the data only for the purposes for which it was disclosed.

5Payment Data and Financial Information

All financial transactions on the tdaje platform are processed through secure, industry-certified payment channels. When you make a deposit using bKash, Nagad, Rocket, Upay, or a card, the payment credentials are processed directly by the relevant payment service provider. tdaje retains only the minimum payment information necessary for transaction reconciliation, dispute resolution, and AML compliance.

We do not store complete card numbers, CVV codes, or full mobile banking PINs in our own systems. Payment data stored by tdaje is limited to masked identifiers (e.g. the last four digits of a card number or the first and last digits of a bKash number) sufficient to identify which payment method was used for a transaction.

• Transaction records, including deposit amounts, withdrawal amounts, and dates, are retained for a minimum of five years from the date of the transaction to satisfy AML record-keeping requirements.
• Where a withdrawal is disputed or subject to investigation, the relevant transaction records will be retained until the dispute is fully resolved, after which standard retention periods apply.
• tdaje strongly recommends that you do not share your payment account credentials (bKash PIN, Nagad PIN, Rocket PIN, card details) with any third party, including tdaje support staff. Our support team will never ask for your full payment credentials.

6Cookies and Tracking Technologies

The tdaje platform uses cookies and similar tracking technologies to operate core platform functions, remember your preferences, and analyse usage patterns. A cookie is a small text file placed on your device by the website you are visiting. The cookies used by tdaje fall into the following categories:

Types of Cookies We Use

• Essential cookies: these are strictly necessary for the platform to function. They include session authentication cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure reliable performance. You cannot opt out of essential cookies while using the platform.
• Functional cookies: these cookies remember your platform preferences, such as your chosen language setting, and improve your experience by saving these choices between sessions. You may disable functional cookies in your browser settings, though doing so may affect certain platform features.
• Analytics cookies: we use anonymised analytics data to understand how users navigate the platform, which games are most popular, where players encounter difficulty, and how the site performs on different devices and networks used in Bangladesh. This data is aggregated and cannot be used to identify individual users.

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, or to alert you when a cookie is being set. Please note that blocking essential cookies will prevent you from logging into your tdaje account.

7Data Retention

tdaje retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as we are required to retain it by law. Our general retention periods are as follows:

• Active account data (registration details, KYC documents, gaming records): retained for the full duration of your account's active status, plus a minimum of five years following account closure, to meet AML and regulatory record-keeping requirements.
• Transaction records: retained for a minimum of five years from the transaction date, consistent with standard AML record-keeping practice.
• Support communications and complaint records: retained for a minimum of three years from the date the matter was last active, to support the resolution of any subsequent dispute and for quality assurance purposes.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Where deletion is not immediately practicable for technical reasons, the data will be quarantined and protected from further use until deletion is completed.

8Your Rights as a Data Subject

As a user of the tdaje platform and as an individual whose personal data we hold, you have the following rights in relation to your personal information. To exercise any of these rights, please contact our support team using the email address provided in this policy.

• Right of access: you have the right to request a copy of the personal data we hold about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: you have the right to request correction of any personal data we hold about you that is inaccurate or incomplete. Where the correction affects information on your account that influences game eligibility or payment processing, we may require documentary evidence before updating the record.
• Right to erasure: in certain circumstances, you have the right to request that we delete the personal data we hold about you. This right is not absolute — it does not apply where we are required to retain data for legal or regulatory compliance purposes.
• Right to restrict processing: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is contested or while a complaint is under investigation.
• Right to data portability: where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where processing is based on your consent (for example, for promotional communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will respond to all valid data subject requests within a reasonable timeframe. We may need to verify your identity before actioning a request. In some cases, we may be unable to fulfil a request in full due to legal retention obligations — if this occurs, we will explain the reason in our response.

9Security Measures

tdaje takes the security of your personal data seriously and implements a range of technical and organisational security measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your browser or device and the tdaje platform, ensuring that data in transit cannot be intercepted or read by third parties.
• Encryption of sensitive personal data at rest in our databases, including KYC documents, identity records, and payment identifiers.
• Access controls limiting which tdaje staff members can access personal data, with role-based permissions, strong authentication requirements, and audit logging of all access events.
• Regular security assessments and vulnerability testing of the platform's infrastructure to identify and remediate security weaknesses before they can be exploited.

Despite these measures, no method of data transmission or storage is completely secure. If you become aware of any security vulnerability affecting your tdaje account, please notify our support team immediately at [email protected] so that we can take prompt remedial action.

10Children and Underage Players

The tdaje platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. Age verification is conducted as a mandatory part of the KYC process for every registered account. Any account found to have been registered by a person under 21 will be immediately closed, all funds will be returned where lawfully possible, and all associated personal data will be deleted except where retention is required by applicable law.

If you are a parent or guardian and believe that a minor in your care has registered an account on the tdaje platform without your knowledge, please contact our support team immediately at [email protected]. We will investigate and take prompt action, including closing the account and deleting the minor's personal data.

11Third-Party Links and Services

The tdaje platform may reference or integrate with third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). These third-party providers operate under their own privacy policies. tdaje is not responsible for the privacy practices of third-party providers and recommends that you review their privacy policies independently. We do not embed external advertising networks or social media tracking pixels on the platform.

12Changes to This Privacy Policy

tdaje reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material — meaning they affect how we collect, use, or share your personal data in a way that may impact your rights — we will provide advance notice by displaying a prominent notice on the platform or by sending a notification to your registered contact details.

Your continued use of the tdaje platform following the effective date of any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with a material change, you may request account closure by contacting our support team before the change takes effect.

Privacy Queries and Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how tdaje has handled your personal data, please contact our support team by email. Include your registered username and a clear description of your request. We aim to respond to all privacy queries within a reasonable timeframe.